Coaching provides targeted skill-building to address performance-related concerns or promote professional development. It typically includes an initial meeting with the staff member and their manager to identify goals with a mutually agreed-upon action plan to achieve the desired outcome.

Coaching can occur individually or in a group and can be either short-term or long-term, depending on the needs of the organization. It’s most effective when it’s provided over time to allow for integration into their practice.

Our program development services help organizations design, launch, and strengthen new initiatives. Whether you’re exploring an idea or preparing for implementation, MMIC professionals provide practical guidance at every stage of the process.

With experience in successfully taking a program from conception to implementation, our areas of expertise:

• Program design and framework
• Expressions of interest and funding applications
• Recruitment, interviewing and hiring
• Designing job descriptions, orientation processes and policies
• Onboarding and training new employees
• Data collection, evaluation and reporting

Our customized training services are designed for organizations seeking programs tailored to their specific work, goals, and methodologies. An MMIC professional will develop a training program aligned with your organization’s needs and can also deliver the training as an additional service.

MMIC staff have experience customizing and delivering the following trainings:

• Motivational Interviewing Training
• Collaborative Case Management Training
• Housing First Training
• Substance Use Training
• Trauma-Informed Training
• Dialectical Behavioural Therapy (DBT) Skills Training

Many organizations and leaders are experiencing unprecedented staffing challenges related to employee retention, burnout, sick time, and staff satisfaction, all of which have a massive impact on both the business and the people.

When profits and outcomes aren’t meeting the standards your organization has set, and employee-related issues are contributing to that, it’s time for a change. The research shows that the number one driver of performance is employee engagement. People spend the bulk of their day at work, so they care about their relationships with coworkers and management because these relationships affect their well-being.

Using motivational interviewing, emotional intelligence, and communication skills, an MMIC professional will help you shift your organization’s culture to achieve the results you want.